Return & Refund Policy

Customer-friendly process for returns, refunds, and replacements on AutoGlow products. We keep it simple and fair — message us on WhatsApp before taking any action.

Defective or wrong item received

If you received the wrong item or a defective item, contact AutoGlow on WhatsApp within 24 hours of delivery. Send a short photo or video showing the issue. We'll arrange a replacement or refund quickly.

When returns may be accepted

The product was delivered damaged
The wrong product was sent
The product does not match the agreed fitment

Returns are reviewed case by case. Photos or video are required as proof.

How refund approval works

Once a return is accepted, we either send a replacement or process a refund of the order amount. Refund timing depends on the original payment method (cash on delivery refunds are typically arranged on the next visit).

What may not qualify for return or refund

The product was installed incorrectly by the customer
Damage was caused after delivery
The customer changed their mind after dispatch
Customer-fault damage during installation

Contact us before taking action

Always message AutoGlow on WhatsApp before returning a product. This keeps the process smooth and helps us help you faster.